At 9 TO 5 PEPTIDES, customer satisfaction is important to us. Due to the nature of our products, all purchases are subject to the policy outlined below.
Research Use Only
All products sold by 9 TO 5 PEPTIDES are intended strictly for laboratory research purposes only and are not for human consumption. By purchasing from our website, you acknowledge and agree to these terms.
Returns
Because our products are classified as research materials, we generally do not accept returns once an order has been shipped.
However, returns may be considered under the following conditions:
- The product arrived damaged
- The wrong item was received
- The item is defective upon arrival
To request a return or replacement, you must contact us within 7 days of delivery with:
- Your order number
- Proof of purchase
- Clear photos of the issue
Products must remain unopened and in their original packaging to qualify for review.
Refunds
Refunds are only issued in approved cases, including:
- Incorrect items shipped
- Products damaged during transit
- Orders that cannot be fulfilled
Once your request is reviewed and approved, refunds will be processed to your original payment method within 5–10 business days.
We reserve the right to deny refund requests that do not meet our policy requirements.
Non-Refundable Items
The following items are non-refundable:
- Opened or used products
- Orders marked as delivered
- Products damaged due to improper handling or storage
- Sale or discounted items
- Shipping costs
Order Cancellations
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled.
Shipping Issues
If your package is lost or arrives damaged, please contact us immediately at:
Email: support@9to5peptides.com
We may require photos of the package and contents for insurance and claim purposes.
Exchanges
We only replace products if they are defective, damaged, or if the incorrect item was sent.
Return Shipping
If a return is approved, customers may be responsible for return shipping costs unless the error was caused by us.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions regarding refunds, returns, or your order, please contact:
9 TO 5 PEPTIDES
Email: support@9to5peptides.com